FAQs

General questions

Ordering delicious and healthy food is easy with Vegably.

Start on the order now page and choose whichever meals for whichever day you prefer. Check out simply and pay by card. We’ll send you a confirmation email so you know your order was successful. We’ll deliver your lunch at home or at the office the day that corresponds to the item you have chosen.

Make sure you place your order before midnight the day before the delivery.

Ordering, payments and cancellations

You can enjoy free delivery when you take 3 or more items per delivery day. If you just want one item, we charge 1,90€ for delivery.

No, there isn’t a minimum spend.

You can place your order until 11:59 p.m. the day before delivery.

If you need help with your order, you can contact our customer service team. Please send an email to: hello@vegably.com.

Can I pay by card?
Yes, you can pay with Visa and Mastercard.

Can I pay via PayPal?
We do not currently accept payments through PayPal. Let us know if it’s important for you.

Can I pay with Ticket Restaurant?
Yes, we accept Ticket Restaurant in card format only.

Can I pay with cash?
We do not accept cash.

Yes, many of our customers order for the entire week on Sundays.

Yes you can, but we cannot refund or cancel orders after 23:59 the day before delivery.

To request invoices, please write to hello@vegably.com.

Packaging

Yes, our round containers are 100% compostable / biodegradable, made from a material called kraft paper. The lids are also 100% compostable / biodegradable, made from PLA (corn starch). Both the container and the lid can be thrown in organic/ brown bin.

Our round kraft paper containers accept heat well, so they can be heated in the microwaved. However, since the lids are made of PLA, they are not suitable to heat in the microwave. Remove the lid when heating.

Dishes and ingredients

All our dishes are kept for at least 3 days when stored in the fridge.

We prefer to eat them at room temperature, as they are delivered. The dishes do not need to be heated.

As for the containers, the round kraft paper is suitable for heating in the microwave if preferred. However, since the lids are made of PLA, they are not suitable to heat in the microwave. Remove the lid when heating.

We have the same fixed menu each week but we like to incorporate new flavours every now and then.

Absolutely. Delicious, healthy and 100% vegan. We don’t use anything other than plants 🌱

If you click on the + icon of the dish, it will take you to a page where you will find a full list of ingredients and allergens.

Our goal is to offer the widest variety possible. But if you are allergic to any ingredient, it is important to check the ingredient list before buying a dish. Vegably is not responsible for guaranteeing the absence of cross contamination between the different allergens.

As we are still a small start-up, we cannot individually modify any of the dishes.

We offer meals that contribute to a healthy and balanced diet but we do not specifically offer “diet plans”.

All our dishes have been designed by professional chefs and include a sufficient portion of protein (legumes, legume derivatives, grains and / or nuts).

Delivery

At the moment we can only deliver in Barcelona. As we’re still a small startup, the postal codes we cover are limited. They are:

08001, 08002, 08003, 08004, 08005, 08006, 08007, 08008, 08009, 08010, 08011, 08012, 08013, 08014, 08015, 08016 (new), 08017, 08018, 08019, 08020, 08021, 08022, 08023, 08024, 08025, 08026, 08027, 08028, 08029, 08030 (new), 08031 (new), 08032 (new), 08036, 08037, 08039, 08041.

Is your postcode missing from the list above? Get in touch and we’ll see if we can make an exception.

We deliver all orders between 11:30am and 1pm 5 days a week, Monday to Friday (we don’t deliver on bank holidays).

You can enjoy free delivery when you take 3 or more items per delivery day. If you just want one item, we charge 1,90€ for delivery.

Yes, you can enjoy free delivery when you order 3 or more items per delivery day.

Buying for yourself? Don’t worry, our meals last for at least 3 days when stored in the fridge.

Yes you can, but we cannot change your address after 23:59 the day before delivery. You have until midnight the day before delivery to notify us of any change of address.