FAQs

General questions

Ordering delicious and healthy food is easy with Vegably.

You can order different dishes to enjoy throughout the week. Start on the order now page and choose whichever meals you like. Check out simply and pay by card. We’ll send you a confirmation email so you know your order was successful. We’ll deliver your lunch at home or at the office the day that corresponds to the dish you have chosen.

Make sure you place your order before midnight the day before the delivery.

Ordering, payments and cancellations

You can enjoy free delivery when you take 2 or more meals per delivery day. If you just want one meal, we charge 1,50€ for delivery.

No, there isn’t a minimum spend.

You can place your order until 11:59 p.m. the day before delivery.

If you need help with your order, you can contact our customer service team. Please send an email to: hello@vegably.com.

Can I pay by card?
Yes, you can pay with Visa and Mastercard.

Can I pay via PayPal?
We do not currently accept payments through PayPal. Let us know if it’s important for you.

Can I pay with Ticket Restaurant?
Yes, we accept Ticket Restaurant in card format only.

Can I pay with cash?
We do not accept cash.

Yes, every Friday from 3pm you can see the dishes for the following week. You can plan your week choosing the days and dishes that you like the most.

Yes you can, but we do not refund or cancel orders after 23:59 the day before delivery.

To request invoices, please write to hello@vegably.com.

Packaging

Yes, our round containers are 100% compostable / biodegradable, made from a material called kraft paper. The lids are also 100% compostable / biodegradable, made from PLA (corn starch). Both the container and the lid can be thrown in organic/ brown bin.

Our round kraft paper containers accept heat well, so they can be heated in the microwaved. However, since the lids are made of PLA, they are not suitable to heat in the microwave. Remove the lid when heating.

Dishes and ingredients

All our dishes are kept for at least 3 days when stored in the fridge. We recommend eating dishes with salad the same day as the delivery.

We deliver the dishes at room temperature. Heating the plate is a matter of personal taste but we prefer to eat them at room temperature.

As for the containers, the round kraft paper is suitable for heating in the microwave if preferred. However, since the lids are made of PLA, they are not suitable to heat in the microwave. Remove the lid when heating.

Yes! At Vegably, we want to surprise you with our creativity by trying new recipes. This is why we change our dishes often.

Absolutely. Delicious, healthy and 100% vegan. We don’t use anything other than plants 🌱

If you click on the image of the dish, it will take you to a page where you will find a list of ingredients.

Our goal is to offer the widest variety possible. But if you are allergic to any ingredient, it is important to check the ingredient list before buying a dish. Vegably is not responsible for guaranteeing the absence of cross contamination between the different allergens.

As we are still a small start-up, we cannot individually modify any of the dishes.

We offer meals that contribute to a healthy and balanced diet but we do not specifically offer “diet plans”.

All our dishes have been designed by professional chefs and include a sufficient portion of protein (legumes, legume derivatives, grains and / or nuts).

Delivery

At the moment we can only deliver in Barcelona. As we’re still a small startup, the postal codes we cover are limited. They are:

08001, 08002, 08003, 08004, 08005, 08006, 08007, 08008, 08009, 08010, 08011, 08012, 08013, 08014, 08015, 08016 (new), 08017, 08018, 08019, 08020, 08021, 08022, 08023, 08024, 08025, 08026, 08027, 08028, 08029, 08030 (new), 08031 (new), 08032 (new), 08036, 08037, 08039, 08041.

Is your postcode missing from the list above? Get in touch and we’ll see if we can make an exception.

Normally, we deliver all lunches between 11:00am and 1pm from 3 days a week, Monday, Wednesday and Friday (sometimes it differs when there is a bank holiday).

However, due to the strict precautions in place to prevent the spread of COVID-19, you should expect your delivery between 10:30am and 1pm. Please consider that under these circumstances there may be delays.

You can enjoy free delivery when you take 2 or more meals per delivery day. If you just want one meal, we charge 1,50€ for delivery.

Yes, you can enjoy free delivery when you take 2 or more meals per delivery day.

Buying for yourself? Don’t worry, our meals last for at least 3 days when stored in the fridge.

Yes you can, but we cannot change your address after 23:59 the day before delivery. You have until midnight the day before delivery to notify us of any change of address.